Being able to contact your shared hosting supplier when you have any kind of questions or encounter any troubles is quite important and how fast they will answer back and take action could be essential, in particular when your website is business-oriented, as more downtime can often mean losing potential clients. The support options are a way to recognize actual suppliers from resellers. The second generally respond just to e-mail messages or support tickets and you may need to wait for a whole day or even more in order to get a reply. In case the problem calls for a couple of replies, you may end up losing several days so as to get a simple problem solved. When you use the services of an authentic and reputable web hosting supplier, you will be in a position to connect with the support anytime and get a prompt reply whatever the issue or your question is - pre-sales, customer or tech one.

24/7 Customer Support in Shared Hosting

The customer and tech support services for all our shared hosting plans are twenty-four-seven, thus you can forget all about waiting for a couple of days so as to receive assistance. If you are not our client yet, you can call us, chat with an agent or send an e-mail. If you already have an account, you're able to open a support ticket on top of the other three options for contact. You'll be able to select the best way to contact us depending on where you are or what equipment you are using. We can easily assist you for almost any webhosting-related question that you have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you can open a ticket, but even in this situation the maximum response time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you pick, you can reap the benefits of our 24/7 tech support services even on public holidays. All of your sites will be available constantly and so will we. With many different communication options, you're able to select the most convenient way to get in touch with us and inquire about our services in case you don't have an account yet, or get support if you are already our customer. You'll be able to call us, start a chat with a live consultant, send an email message or open a ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options have a one-hour response time warranty, although it rarely takes over 20 min to get assistance no matter the complexity of the problem. With our customer and tech support services, we are there for you anytime you need us, not several days afterwards.