24/7 Customer Support in Shared Hosting
The customer and tech support services for all our shared hosting plans are twenty-four-seven, thus you can forget all about waiting for a couple of days so as to receive assistance. If you are not our client yet, you can call us, chat with an agent or send an e-mail. If you already have an account, you're able to open a support ticket on top of the other three options for contact. You'll be able to select the best way to contact us depending on where you are or what equipment you are using. We can easily assist you for almost any webhosting-related question that you have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you can open a ticket, but even in this situation the maximum response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you pick, you can reap the benefits of our 24/7 tech support services even on public holidays. All of your sites will be available constantly and so will we. With many different communication options, you're able to select the most convenient way to get in touch with us and inquire about our services in case you don't have an account yet, or get support if you are already our customer. You'll be able to call us, start a chat with a live consultant, send an email message or open a ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options have a one-hour response time warranty, although it rarely takes over 20 min to get assistance no matter the complexity of the problem. With our customer and tech support services, we are there for you anytime you need us, not several days afterwards.
24/7 Customer Support in Dedicated Servers Hosting
With a one-hour maximum response time guarantee, you will get quick support when you obtain a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, so every time you open a ticket via your billing account or you send an email message about any problem with the server or the pre-installed software on it whatever the time of the day, you will receive an answer within the hour, even during holidays. Our ticketing system is the more suitable option if the matter involved needs longer time to be resolved or in case it should be sent to our admins, because it's easier to track the communication sent on both sides. For common, sales and billing issues/inquiries, you are able to phone us or talk to a live representative using our chat service. If you add the Managed Services upgrade to the server plan, our admins will also assist you with third-party software installation and troubleshooting and just like the standard support, this service is available 24/7 as well.