If you have bought a hosting package and you’ve got certain queries with regard to a particular function/feature, or if you have bumped into some challenge and you require assistance, you should be able to touch base with the respective client care team. All web hosting providers use a ticketing system irrespective of whether they provide other ways of contacting them apart from it or not, because of the fact that the most effective way to solve a problem most often is to send a ticket. This communication model makes the replies exchanged by both parties easy to track and permits the technical support staff representatives to escalate the situation in the event that, for instance, a server administrator needs to step in. In the general case, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which suggests that you must have at least 2 different accounts to touch base with the customer care team and to actually manage the hosting space. Non-stop switching between the accounts may often be a drag, not to mention the fact that it requires lots of time for the vast majority of hosting providers to answer the tickets themselves.

Integrated Ticketing System in Shared Hosting

In contrast with what you may find with a lot of other web hosting companies, the ticketing system that we’re using with our Linux shared hosting packages is an integral part of the Hepsia Control Panel, which comes with all hosting accounts. You won’t need to remember different usernames and passwords, since you’ll be able to manage both your tickets and the web hosting account itself from a single place. So, in case you’ve got an inquiry or encounter a challenge, you can touch base with our customer service technicians right away. Our ticketing system features a clever search mechanism. This suggests that even if you have submitted heaps of tickets over the years, you will be able to find the one that you want without hassle. Furthermore, you can read knowledge base guidelines for troubleshooting commonly encountered difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it is more efficient to manage everything from a single place, so we’ve integrated a support ticket system into the in-house created Hepsia hosting Control Panel, which comes with every single semi-dedicated server plan. This will allow you to handle the communication with our client support staff along with your semi-dedicated account, which goes to say that you will not have to memorize an additional sign-on name for a different admin dashboard. You’ll be able to submit a new ticket or to check the status of an old one with no more than a few mouse clicks whilst you are browsing the files hosted in your semi-dedicated account. Furthermore, you can look through older tickets using a clever search option or read relevant help articles, which offer solutions to commonly met challenges. The integrated ticketing system is closely monitored 24-7 with the maximum response time being only one hour, so there’ll always be somebody to help you.