If your hosting provider supplies live chat support, you can speak to an agent live and learn helpful information or get a problem resolved promptly. The key advantage of using chat instead of calling to consult with a live person is that you'll need just a computer with world wide web access, so that you will not pay any rates in case you are in another state or country. Furthermore, it'll be simpler to copy and paste information such as domain names, usernames or error messages i.e. details that are sometimes difficult to share with the other side on the phone. The real-time chat is also a much faster solution to contact the web hosting service provider's support team as compared to using a ticketing system. What's more, in the event that some issue needs a bit more time to be taken care of, you can do something else entirely while you wait for guidance on the live chat, so you won't lose time - something that's not possible if you are on the telephone.

Live Chat Support in Shared Hosting

We supply a live chat assistance service for all Linux shared hosting packages that we offer and we're able to support you with almost everything in real time. In case you do not have an account with us yet, we'll be able to give you more info about the plans to help you to get the most appropriate plan. If you are an active customer, we can assist you with any general or billing matter and also with multiple common tech issues, such as an e-mail address setup in a desktop e-mail client. If you cannot phone us for some reason or you are in some country where we do not have a local phone number, the live chat is the best option to get in touch with us. Of course, some situations need longer time to investigate and test, therefore you'll have to open a ticket to our technicians, but nonetheless, we are able to save you time and help you with a number of problems on the chat.

Live Chat Support in Semi-dedicated Hosting

We provide a live chat service that is available to all of our prospective and current clients. In case you are searching for a new hosting account, you can chat in real time to one of our agents and obtain more info about our Linux semi-dedicated packages so that you can select the optimal package for your web sites. In case you already own an account with us, we can support you in a timely manner with billing, general and first-level technicalissues. Even though sometimes you'll need to open a ticket because there are issues that cannot be resolved on the live chat, we will help you with various common tasks, for instance installing an email account in an email client or redirecting one domain to another. This way, you will get quick support and you'll save many hours.