One-Hour Response Guarantee in Shared Hosting
Our Linux shared hosting packages include a one-hour reply guarantee, which suggests that regardless of what question or complication you might have, we will always be there to help you out. In fact, it rarely takes more than 30 minutes to get an issue sorted out or a question answered, and this is valid for both technical and sales matters. Our client service staff members will be at your service 24x7, even on weekends and official holidays, so you’ll always obtain instant support. We understand how priceless time can be, so by the time we reply to your support ticket or e-mail, we’ll have investigated the issue and, in case we haven’t discovered a solution, we will supply you with more details about what you have to do on your end, when the situation demands it. With our support service, you can be certain that there will be someone to lend you a hand right away, regardless of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from our company, you can take advantage of our mega-fast support services. You will receive a response to any ticket opened from the web hosting Control Panel or e-mail sent to our customer and technical support team in less than sixty minutes. The response time is guaranteed and it is valid irrespective of the matter – billing or technical. Often, it takes far less time to investigate and solve a problem. We’ll provide you with more info if the solution entails something that needs to be done on your end. If you contact us during legal holidays or weekends, the response time will be absolutely the same and given that our support staff will be at your service 24-7, you’ll obtain timely assistance for practically any general, technical or billing issue no matter what time of day or night it is.