Although this isn't the most importantfactor to identify a dependable shared hosting provider from a bad one or a reseller from an actual provider, being able to call and consult with a live person is a sign that you aren't using the services of a one-person service provider and that you'll be able to reach somebody when you need help. The telephone support for website hosting services may range from general to experienced, so the issues that can be resolved with a phone call vary depending on the particular supplier. Usually, these matters are more basic and feature billing or 1st level technical issues because more complex issues often require a support ticket where both you and the system administrators can follow the proceedings with a particular situation. However, the option to phone call your supplier can save you a lot of time and efforts for the numerous small issues which may eventually appear when you manage your website hosting account.

Phone Support in Shared Hosting

In case you decide to buy one of our Linux shared hosting packages, you will be able to contact our customer support crew over the telephone for 14 hours every day. We can assist you in choosing the most suitable package for your web sites since we believe that it is better to discuss this kind of issues with a live person. If you already have an account, we are able to assist you with all sales/billing questions and / or general issues, even with some technical matters that do not involve a long time or escalation to an administrator because it will be better to open a ticket for time-consuming matters so as to have all the communication in a single place. We have phone numbers in the United States of America, the UK and Australia, so you are able to call the one you prefer and speak with our representatives.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server packages that we offer include live phone support for 14 hours a day. In case you're not sure which package is suitable for your sites, you'd like to learn more about a package's specifications or you need any other type of info about our solutions, you can call any of the local telephone numbers which we have in the United States, the United Kingdom and Australia and our support agents will help you. In case you already own an account, you're able to get in touch with us about general and sales issues, although we are often able to help with a number of technical issues as well. For strictly technical difficulties you'll need to employ our in-built ticketing system where the communication between you and our technical support team will be in 1 place, which is the best option if your trouble can take extra time to be taken care of or it needs to be escalated to our sysadmins.