Technical Support Channels
A 1–Hour Support Ticket Response Time Guarantee
All your help requests will be dealt with in maximum sixty minutes after the ticket or e–mail was submitted. If your issue needs further assistance from a server administrator, we’ll direct the trouble ticket or the e–mail to the person on duty, right away then leave a note to notify you that more time will be needed for arriving at the optimal solution. Furthermore if you make use of our Optional Managed Services package, all of the services included there will be performed whenever you wish.
An Exceptional Client Care Service
We’ll be available to you 24/7/365 to answer any queries that you may have about our Site Control Panel or any of the applications that we have installed for you on the server. If you also require help tackling server admin procedures, you can check out our Optional Managed Services package, which includes data backup disk storage space, weekly OS updates, server monitoring and rebooting services, as well as problem troubleshooting and installation services
An Intuitive Help Area
Each Linux dedicated servers hosting package includes our cost–free Site Control Panel, which sports an exhaustive knowledgebase plus a set of educational video tutorials. Whenever you require help with the Site Control Panel, just click the Help or Videos buttons in the top right corner.