A User–Friendly Help Center
You will find nearly all the answers to your questions in the intuitive Help Center included in FATCITIES HOSTING’s Site Control Panel. It offers a vast knowledge base with regularly asked questions and in–depth how–to articles compiled by our expert help desk support staff.
If you’d rather see how an action is done or how an issue is solved, rather than just reading about it, then check out our compilation of step–by–step video tutorials. They cover various issues and will help you quickly find your way around the Site Control Panel.
A One–Hour Ticket Response Time Guarantee
All semi–dedicated servers are backed up by a 24/7 client care service and feature a sixty–minute ticket response guarantee. Our trained technicians will be online 24/7/365 and will sort out any issue that you may come across within less than 1 hour after the client support ticket submission. In the majority of instances, a response will be given to you in less than 20 minutes.