Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We provide a 1–hour resolution guarantee with all our Linux shared hosting packages packages, meaning every single advice question you email will be reacted to in less than 60 minutes maximum. Our support team members are trained to quickly remedy any case and to present you with timely advice on any trouble that you possibly have.

  • Top quality support service

  • A Top–quality Support Service

  • You are able to contact us 24x7x365 with any question you might have involving FATCITIES HOSTING’s products and services. Now we have professionals on duty most of the time to deliver assistance every time required. You may use the ticketing system or drop an e–mail anytime, or pick–up the telephone or use the online chat during business hours.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Control Panel gives you a wide–ranging knowledge base that’s built into all areas. In each section, you will find a Help control key that will load for you a list of step–by–step courses on how to take advantage of a particular feature or complete a specific action. Moreover, we have prepared course online videos so its possible to get a better idea of the Control Panel’s interface.