1 hour ticket response
We are dedicated to supplying a quick and accurate solution to each customer support ticket sent by a user. Our qualified tech support team representatives will examine your inquiry and will offer you the most effective option. We offer a 1–hour response time guarantee for all tech support tickets. As a matter of fact, our average response time has proved to be 20 minutes.
A Top–Notch Customer Care Service
Our client care team members possess huge experience in the Linux shared hosting packages world and are skilled enough to supply a prompt answer to your problem. If, however, the matter at hand is not within the competence of a technical support engineer, the trouble ticket will be forwarded to a programmer or administrator for further investigation.
An Easy–to–Navigate Help Section
Included in the Site Control Panel is an easy–to–browse Help Center, which includes various information sources. You can browse through a frequently updated knowledge base offering web hosting account administration articles and site administration articles, watch the instructional video tutorials or explore our F.A.Q. repository.